Frequently Asked Questions (FAQ)
Frequently Asked Questions
Thank you for your interest in La Vita Living Products. Below are answers to some of our most frequently asked questions regarding joining the business, purchasing products, product recommendations, bonus statements, and distributor services.
Joining La Vita Living Products
How do I join La Vita Living Products?
You can join La Vita Living Products through an existing registered La Vita Living Products distributor.
There is no joining fee to become a distributor. To upgrade your membership level from Distributor to Assistant Supervisor (AS), you will need to purchase up to two case credits worth of products through your sponsor.
Once you reach Assistant Supervisor (AS) level, you may purchase products directly from La Vita Living Products through local branches or the online platform.
For more information on joining, please visit: www.lavitaliving.co.za/home/howtojoin
If you require assistance, please contact your nearest branch office, who can put you in touch with a distributor in your area.
Purchasing Products
How can I purchase La Vita Living Products products?
La Vita Living Products products are purchased through registered La Vita Living Products distributors.
La Vita Living Products does not sell directly to the public. Members of the public who wish to purchase products should contact a registered distributor.
If you need assistance finding a distributor, please contact your nearest branch office.
Can I purchase products directly from La Vita Living Products?
Only registered distributors with Assistant Supervisor (AS) level and above may purchase products directly from La Vita Living Products through local branches and the online platform.
Can I purchase products online?
Yes. Existing distributors with Assistant Supervisor (AS) level and above may purchase products online by logging in to the La Vita Living Products website.
To access online purchasing, distributors must register and verify their email address on the website to create an online profile.
Can products be delivered outside South Africa?
No. La Vita Living Products does not offer cross-border shipping. Customers and distributors outside South Africa are responsible for making their own delivery arrangements.
Product Recommendations and Medical Advice
Can La Vita Living Products products be used to diagnose, treat, or cure diseases?
No.
La Vita Living Products does not intend to diagnose, treat, or cure any diseases. All information provided is for general informational and educational purposes only and should not be used as a substitute for the advice or services of a licensed medical practitioner.
Why is this disclaimer included with product recommendations?
Product recommendations may differ depending on the customer's request. Whenever products are suggested, the following disclaimer applies:
"La Vita Living Products does not intend to diagnose, treat, or cure any diseases. All information provided is for general informational and educational purposes only and should not be used as a substitute for the advice or services of a licensed medical practitioner."
Bonus Statements
How do I open or view my bonus statement?
If you are having difficulty opening your bonus statement, please follow these steps:
Step 1: Download the bonus statement. Please ensure that you download the bonus statement you wish to view. Often, a web browser's or email client's built-in PDF viewer may not fully recognise or display the file correctly. Downloading the file to your device or computer before opening it is therefore recommended.
Step 2: Use an authorised PDF application. Please ensure that you use a compatible PDF application to open the file. Examples include:
- Adobe Reader
- Foxit PDF Reader
- WPS Office PDF Reader
Step 3: Enter the correct password. Bonus statements are password-protected to safeguard your information. When prompted for a password, please use your national ID number.
Step 4: Check your antivirus settings. If you are having trouble downloading the file, your computer or device's antivirus software may be blocking the attachment as a security precaution.
Electronic Network List
Who may apply for an Electronic Network List?
Distributors at AS level and above may apply for an Electronic Network List.
How do I apply for an Electronic Network List?
To apply, you must:
- Complete the A1-Electronic Requisition Form.
- Attach a copy of your ID document.
- Submit the required documentation to the relevant department.
Is there a fee for the Electronic Network List?
The Electronic Network List is free if requested before the monthly cut-off date.
What is the cut-off date for requesting the Electronic Network List?
The cut-off date is the 25th of each month.
What should I do if I have additional questions regarding the Electronic Network List?
Please contact the relevant La Vita Living Products department for further assistance.