How Can We Help You?
Choose a category to find the help you need.
Dashboard – this is part of your online profile where you have access to all your online La Vita Living Products information, including:
• Viewing your past orders
• Viewing order logs
• Changing passwords
• Adding /editing delivery addresses and contact information
• Uploading APP and ATP forms
• Viewing past APP and ATP forms
To access the dashboard, login to your profile on the La Vita Living Products website and click on the 'dashboard' button.
An order placed for the distributor currently logged in.
This is an order in which multiple distributors can be added to one online profile. A cart is created for each distributor, with each distributor responsible for payment of items in that individual cart.
This will take you to a form that you need to fill out with all your information needed to register your profile on the website, including username, password, email address and other details. You only need to register once.
2)
in order to verify that it is your email address. This is called a verification email.
3)
Every independent distributor must have an individual username
and password to log into your online La Vita Living Products account.
Visit our website and log into your account by clicking
‘Login’ in the top right-hand corner of the page.
Your username and password will be your South African ID
number – you can change these settings after you have logged into your profile.
If you are still having trouble accessing your
account, please contact your nearest La Vita Living Products branch to confirm
that all your online details are correct.
Get in touch with La Vita Living Products via telephone or
email so that we can adjust your information accordingly.?
Log into your account and change your password immediately,
then get in touch with La Vita Living Products via telephone/email.
Please contact La Vita Living Products via telephone or email to confirm that all your online details are correct and solve any other administration issues.
You will receive an email from La Vita Living Products when payment for your order has been confirmed and paid in full. This email will also confirm that delivery of your order is being processed.
You can also view your order logs on the dashboard of your online profile. All updated information on payments and order status will appear here.
You will receive another email from La Vita Living Products once your order is ready for collection.?
There is a special barcode on your collection confirmation email called a QR code – it looks like a square with small black blocks in it. You can keep the email and QR code on your phone or print out the email and QR code. Bring this printout or your phone with the email to your La Vita Living Products, WITH YOUR ID DOCUMENT, to collect your order.
The branch will scan the QR code and check your ID to confirm you receive the correct order.
You will receive an email from La Vita Living Products when your order has been received. This email is not confirmation of payment. Another email will be sent to confirm that payment has been received.
Online orders can be placed any time, day or night on the La Vita Living Products website.
But please remember, orders will only be fully processed on weekdays during office hours.
Orders made on weekends will only be processed the following weekday after payment has been confirmed.
Orders will not be processed on public holidays.
After placing your online order, you will have three (3) days to finalise payment.
If payment is not received after three days, the order will be cancelled and deleted from the La Vita Living Products ordering system.
Please remember that month-end usually experiences a steep increase in online orders, so payment confirmations and order processing may take longer to complete and be delivered.
Please allow enough time for your orders to process, payments to be confirmed and your goods to be delivered.
?Individual online orders can be done in 9 EASY STEPS:
1 Go to www.lavitaliving.co.za - click on the ‘Login’ button at the top right-hand corner.
2 Register
If you have not registered for online purchases, click on the register link at the bottom of the login page and fill in your ID number, email address and choose a password for your account.
An email from La Vita Living Products will be sent to your email account, asking you to activate the account. Once you have activated the account, you can log in and start making your purchase.
3 Log in
If you have already registered for online purchases, you can simply log in using your South African ID number as username and password.
4 Select the order type you want
This is the page where you choose to place a single or group order.
Select ‘single order’ and you then click on the 'shop' button to begin adding items to your order.
5 Choose the products you want to order
The Shop screen is where you will see all the products available to order.
You can open each product page separately and place your order.
Each individual product page has a description of the product and under is the option to select the number (quantity) of that specific product you would like to order.
Enter the quantity and choose a Single Unit quantity or a Case Credit quantity for each product.
REMEMBER: Case Credit quantity is how many units you need to order to receive 1 distributor credit.
6 Add to Cart
When you have selected your product and quantity, click the ‘Add to cart’ button to add these to your final order.
You can continue browsing for more products and continue adding these products to your cart.
7 Check your order
Click on the shopping cart icon in the top right corner of any page on the La Vita Living Products website and open a list of all the products and the quantities you have added to your order.
You can make sure you have ordered the right products and the right quantity of each product.
8 Checking out
Click on the ‘checkout wizard’ option on the cart page, and this will assist you select your shipping/delivery options, as well as help you complete the payment for your order.
You can select the shipping option to have your order delivered direct to you or you can select to have your order sent to your nearest La Vita Living Products branch for pick-up.
For the direct shipping option, please fill out the space provided with a detail physical delivery address, including street number, street name, suburb and town or city.
Don’t forget to provide a postal code to assist with delivery.
For the option to have your order delivered to a La Vita Living Products branch, please select the nearest branch you want to pick up your order from.
You can also use the checkout wizard to select your payment option, and provide the relevant banking information needed to finalise and confirm payment.
All spaces marked with an asterisk * are required to finalise your order.
PLEASE ENSURE ALL DELIVERY AND PAYMENT INFORMATION PROVIDED IS ACCURATE.
La Vita Living Products cannot be held responsible for deliveries sent to the wrong address. If you have selected to have your order delivered to a La Vita Living Products branch, please ensure you have selected the correct branch you want to pick up from.
9 Finish up
Once you have completed all the necessary steps and provided the essential information, you can click on the 'Place order' button to finish up the purchase.
You will receive an email confirming that your order has been placed. Final payment will need to be confirmed before the order is processed and delivered.
A few IMPORTANT things to remember when individual ordering online:
Your original online order will be valid for three (3) days until your payment has been fully confirmed. Only then will the order be processed and delivered.
Please ensure all delivery and payment information provided is accurate.
Please use your order number to track your payment confirmation and delivery.
Please note that La Vita Living Products delivers to selected areas within South Africa and does not deliver into neighbouring countries. Please find the terms and conditions of delivery on this website.
Free delivery of orders only applies to orders of R3,560 and more.
?Group online orders can be done in 10 EASY STEPS:
1 Go to www.lavitaliving.co.za - click on the ‘Login’ button at the top right-hand corner.
2 Register
If you have not registered for online purchases, click on the register link at the bottom of the login page and fill in your ID number, email address and choose a password for your account.
An email from La Vita Living Products will be sent to your email account, asking you to activate the account. Once you have activated the account, you can log in and start making your purchase.
3 Log in
If you have already registered for online purchases, you can simply log in using your South African ID number as username and password.
4 Select the order type you want
This is the page where you choose to place a single or group order.
5 Adding distributors to the group order
Once you have selected group order, you need to add the names of each individual distributor in your group order. Each distributor in the group will have their own cart as part of the combined order.
You can then click on the 'shop' button to add items to each person's cart/order.
6 Choose the products your group wants to order
The Shop screen is where you will see all the products available to order.
You can open each product page separately and place your order.
Each individual product page has a description of the product and under is the option to select the number (quantity) of that specific product you would like to order.
Enter the quantity and choose a Single Unit quantity or a Case Credit quantity for each product.
REMEMBER: Case Credit quantity is how many units you need to order to receive 1 distributor credit.
7 Add to Cart
When you have selected your product and quantity, click the ‘Add to cart’ button to add these to your final order.
You can continue browsing for more products and continue adding these products to your cart.
8 Check your order
Click on the shopping cart icon in the top right corner of any page on the La Vita Living Products website and open a list of all the products and the quantities you have added to your order.
You can make sure you have ordered the right products and the right quantity of each product.
9 Checking out
Click on the ‘checkout wizard’ option on the cart page, and this will assist you select your shipping/delivery options, as well as help you complete the payment for your order.
You can select the shipping option to have your order delivered direct to you or you can select to have your order sent to your nearest La Vita Living Products branch for pick-up.
For the direct shipping option, please fill out the space provided with a detail physical delivery address, including street number, street name, suburb and town or city.
Don’t forget to provide a postal code to assist with delivery.
PLEASE NOTE: All group orders will only be delivered to a single delivery address.
For the option to have your order delivered to a La Vita Living Products branch, please select the nearest branch you want to pick up your order from.
You can also use the checkout wizard to select your payment option, and provide the relevant banking information needed to finalise and confirm payment.
All spaces marked with an asterisk * are required to finalise your order.
PLEASE ENSURE ALL DELIVERY AND PAYMENT INFORMATION PROVIDED IS ACCURATE.
La Vita Living Products cannot be held responsible for deliveries sent to the wrong address. If you have selected to have your order delivered to a La Vita Living Products branch, please ensure you have selected the correct branch you want to pick up from.
10 Finish up
Once you have completed all the necessary steps and provided the essential information, you can click on the 'Place order' button to finish up the purchase.
You will receive an email confirming that your order has been placed. Final payment will need to be confirmed before the order is processed and delivered.
A few IMPORTANT things to remember when group ordering online:
Your original online order will be valid for three (3) days until your payment has been fully confirmed. Only then will the order be processed and delivered.
Please ensure all delivery and payment information provided is accurate.
Please use your order number to track your payment confirmation and delivery.
Please note that La Vita Living Products delivers to selected areas within South Africa and does not deliver into neighbouring countries. Please find the terms and conditions of delivery on this website.
All group orders will only be delivered to a single delivery address.
Free delivery of group orders only applies to orders of R7,500 and more.
Please remember La Vita Living Products does experience a high volume of phone calls during office hours, so if you can’t reach any of our national branches by phone, you can place orders online, which is very quick and easy to do.
Yes, you can select the group order option when ordering online and add each downline distributor to the group order.
Please contact La Vita living Products via telephone or email to cancel your order, but PLEASE NOTE orders can only be cancelled before the goods have been dispatched for shipping/delivery
Yes, this is allowed, if the person has the correct QR code and the original ID document of the person who place the order.
Please contact La Vita Living Products by email and include your bank statements as proof that money has been deducted from your account for the order. Alternately, contact La Vita Living Products via telephone to discuss further.
?Log in to your distributor profile on our website and find the order logs on your profile dashboard.
You can also call or email La Vita Living Products directly via telephone or email.
Currently, you can only view your online order history on our website.
Log in to your distributor profile on our website and find the order history logs on your profile dashboard.
Please contact La Vita living Products via telephone or email to change your order, but PLEASE NOTE orders can only be changed before the goods have been dispatched for shipping/delivery.
Log in to your distributor profile on our website and find the order logs on your profile dashboard to check on the order’s progress.
Contact the delivery service/ courier company with the waybill (tracking) number provided to you by La Vita Living Products.
You can also contact La Vita Living Products directly via telephone or email.
You can contact La Vita Living Products directly via telephone or email. PLEASE DO NOT OPEN THE INCORRECT PACKAGE.
Please check your other mailbox folders, such as the spam/junk folders, if the emails are not in any of your other mailbox folders, please contact La Vita Living Products directly via telephone or email to confirm that all your online details are correct.
Deliveries normally take between 3 to 5 working days but there may be a delay by a day or two, depending on the area where the order is being delivered to.
Yes, all group orders over R7,500 qualify for FREE DELIVERY.
Free door-to-door delivery to selected cities and towns in South Africa is only valid for individual orders over R3,560 or group orders over R7,500. But La Vita Living Products can arrange a special delivery to you for a nominal fee.
Some items qualify for free shipping, if the free shipping criteia has been met (for individual orders free shipping is applied when the order total is more than R3,560. For group orders free shipping is applied when the order total is more than R7,500). Some items which do not quality for free shipping will not be added to the free shipping calculation.
A surcharge of R20 will be charged per kilo or part thereof when the free shipping criteria (R3560 for single orders, R7500 for group orders) has been met but the weight of the order is greater than the free shipping limit (10kg for single orders, 20kg for group orders).
You will receive an email from La Vita Living Products confirming your order has been dispatched for delivery.
La Vita Living Products can deliver to most South African towns and cities, in all provinces, but for security and logistical reasons, certain high-risk and isolated areas, towns, suburbs and rural regions are excluded from delivery. Please contact La Vita Living Products directly via telephone or email for more information on whether we can deliver to your area.
Examples include Eastern Cape, Flagstaff, Kroonstad, Kutlwanong, Motherwell, Mqanduli, Port Elizabeth, Wepener, Whittlesea.
Yes, we can deliver to any of our branches in South Africa.
?Orders can qualify for free shipping if certain criteria have been met:
• Individual orders must be R3,560 or more to qualify for free delivery.
• Group orders must be R7,500 or more to qualify for free delivery.
There are weight limits for orders, to qualify for free delivery/shipping.
• Individual orders over R3,560 BUT must be UNDER 10kg.
• Groups over R7,500 BUT must be UNDER 20kg.
Certain promotional items will do not qualify for free shipping and will not be added to the free shipping total. Please check the terms and conditions of specific promotions and items for more information.
?Even if your order qualifies for free shipping/delivery, for safety and logistical reasons, any large bulky orders that exceed weight criteria will have a surcharge included.
The surcharge is R20 per kilogram will be added to the final total payable, on the following:
• Individual orders over R3,560 and OVER 10kg.
• Groups over R7,500 and OVER 20kg.
Promotional items can only be added to cart and paid for while the promotion is valid. All promotions are for a limited time only. Please check the relevant promotions on the website for valid dates.
Add your spouse or a new member to your distributor group by contacting your nearest La Vita Living Products branch for assistance, as there are forms that need to be completed in person.?
?La Vita Living Products’ policy for returns is simple: The person who receives the proceeds of the original purchase, is responsible for the refunding of money and/or the replacement of goods back to the downline distributors and customers.
The line relationship hierarchy should be followed:
Customers – distributors – sponsors – company
Only when differences cannot be resolved at all levels of the hierarchy, should the company be approached to assist in finding a resolution to the issue.
Distributors who would like to terminate their relationship with the company and want to return unsold, sealed products purchased within the previous thirty (30) days, MUST:
Complete a Product Return Form and return all unsold sealed products, along with proof of original payment, to La Vita Living Products, to receive a refund.
Once received, La Vita Living Products will refund distributors with a cheque issued by the company’s head office.
The cheque will be issued for the amount equal to the cost price of the product returned, originally paid by the distributor.
The following deductions will be a made from this amount:
• Any bonus received by the distributor from the original purchase of the returned products.
• A once-off service charge of twenty (20) % of the wholesale price of the returned products, to cover handling and shipping costs.
Once goods have been returned and money refunded, La Vita Living Products will terminate the distributor from the Profit Plan and their network will be moved to that distributor’s sponsor’s network.